FAQ's

Browse our site, add your items to your cart, and check out securely. You’ll receive an order confirmation email as soon as your purchase is completed.

Please check your spam or promotions folder. If you still don’t see it, contact us and we’ll confirm your order.

We process orders quickly, but if your order hasn’t shipped yet, we may be able to assist. Contact us as soon as possible with your order number.

No—online orders are not fulfilled in-store.

If you visit the shop with a pending online order, our in-store team will not be able to process or release it.For all order updates or questions, please contact: tghsupport@gmail.com

No—The Green House is not a local delivery service. All online orders are processed and shipped through the mail using a carrier.

Orders are processed and shipped within 1–3 business days. Delivery times vary depending on your location and the carrier.

We primarily ship via USPS, however in some cases we may use UPS or FedEx depending on order circumstances.

This typically happens if an order requires additional processing time (such as out-of-stock confirmation, address corrections, or fulfillment delays). Our goal is always to get your order shipped out as quickly and reliably as possible

Yes—once your order ships, you’ll receive a tracking number via email.

Yes, we offer free shipping on orders over $100 (before taxes and discounts).

Please check around your delivery location and with neighbors first. If still missing, contact USPS directly. If needed, we’re here to help guide you.

We do not guarantee specific strain availability for online orders.

Our strain listings are updated weekly based on current inventory at that time. Due to high demand and inventory movement, availability may change after updates.

Customers can select:

• Tier (Low, Mid, AAA)
• Type (Indica, Sativa, or Hybrid)

We fulfill orders based on current availability within those selections.

If you have a specific strain preference, please email us at tghsupport@gmail.com before placing your order. We’ll let you know what’s currently available.

The Green House only offers products that comply with applicable laws at the time of sale. However, laws—especially in Texas—are subject to change.

By placing an order, you acknowledge that it is your responsibility to understand and comply with your local laws.

We ship to most U.S. states, but some products may be restricted based on local regulations. Orders that cannot be fulfilled will be canceled and refunded.

We reserve the right to cancel any order at any time. This may occur if our system detects a high risk of fraud or if order details cannot be verified.

Q: How can I avoid my order being flagged or canceled?
To help ensure smooth processing:

• Make sure your billing and shipping name match
• Ensure your address is entered correctly and completely
• Avoid using VPNs or location-masking tools during checkout
• Use a payment method that matches your billing details
• Double-check your email and phone number for accuracy

These steps help our system verify your order and prevent delays or cancellations.

All shipped orders are final sale. We do not offer returns or refunds on products once they have been shipped.

If you experience an issue with your order, please contact us and we will review it on a case-by-case basis.

Some products sell quickly due to high demand. We restock regularly, so check back often.

For all order-related questions, updates, or concerns, please email:tghsupport@gmail.com

Send us your order number along with a brief description of the issue, and our team will assist you.

Yes. All orders are packaged securely and discreetly.